Ticket Purchase Terms and Conditions

Friends of Boston Music Centre | Registered Charity No. 1207228

Haven High Academy, Marian Road, Boston, PE21 9HB, United Kingdom

These Ticket Purchase Terms and Conditions apply to tickets booked or purchased through the Friends of Boston Music Centre website.

1. Event relationship

Friends of Boston Music Centre provides website, ticketing, donation and fundraising functions. Events are mostly held at Boston Music Centre but may be held at other venues.

Events may be delivered by or in partnership with Boston Music Centre and Lincolnshire Music Service. Event-specific information will be shown on the relevant event page or ticket.

2. Booking process

Customers may create an account, select tickets, complete checkout and receive confirmation by email.

A booking is not confirmed until payment has been authorised where payment is required and a confirmation email has been issued.

3. Ticket delivery

Tickets are delivered by email from bookings@bostonmusiccentre.co.uk. The email will include a PDF receipt, PDF QR code tickets and a summary of the order.

Customers are responsible for providing a correct email address and for checking spam or junk folders.

4. Account ticket history

Customer accounts may show ticket history, event history and order history so that customers can track, hold and purchase tickets.

5. Ticket types and age ranges

Ticket restrictions apply and age ranges are detailed on the ticket or event page.

Typical categories are Adult 16+, Child 6-15 Years, Infant 0-5 Years and Concession 65+.

Friends of Boston Music Centre may request evidence of eligibility for age-restricted or concession tickets where reasonable.

6. Non-transferable tickets

Tickets are not transferable. Tickets must not be resold, assigned, exchanged or passed to another person without written permission from Friends of Boston Music Centre.

7. Prices and fees

Ticket prices and any booking, card or administration fees will be shown during the booking process. Booking fees, card fees and administration fees are not refundable for customer cancellation requests. Where an event is cancelled or postponed by Friends of Boston Music Centre or the event organiser, customers will be offered a transfer or a full complete refund.

8. Event changes

Event dates, times, programmes, performers, venues or arrangements may change where necessary. If an event is cancelled or postponed, customers will be given the option to transfer to another event or receive a full complete refund.

9. Entry and venue rules

Customers and attendees must follow any venue rules, safety instructions, safeguarding requirements, seating arrangements, age restrictions and behaviour standards that apply to the event.

Entry may be refused or a person may be asked to leave where this is necessary for safety, safeguarding, security, legal compliance, serious disruption, abusive behaviour or breach of these terms.

10. Late arrival

Late admission may not always be possible and may be delayed until a suitable break in the event. Refunds are not normally given for late arrival, non-attendance or failure to bring the ticket or QR code.

11. Accessibility and assistance

Customers with accessibility requirements should contact vanessa.hobart@lincolnshire.gov.uk as early as possible so reasonable arrangements can be considered.

12. Photography, filming and recording

Event-specific photography, filming or recording rules may apply. Attendees must follow instructions given by staff, organisers or venue representatives.

13. Refunds and cancellations

Refunds and cancellations are handled under the Cancellations and Refunds Policy.

14. Personal information

Personal information connected with ticket bookings is handled under the Privacy Policy.