Cancellations and Refunds Policy

Friends of Boston Music Centre | Registered Charity No. 1207228

Haven High Academy, Marian Road, Boston, PE21 9HB, United Kingdom

This policy explains how cancellation and refund requests are handled for Friends of Boston Music Centre ticket bookings.

1. How to request a refund

Customers may request cancellation or a refund by emailing vanessa.hobart@lincolnshire.gov.uk. The request should include the customer name, order reference, event name, event date and the reason for the request.

2. Customer cancellation requests

Customers may request a refund at any time, but refunds are granted at Friends of Boston Music Centre's discretion unless the event is cancelled or postponed.

Discretionary refunds may take account of the event date, costs already incurred, ticket availability, the reason for cancellation and the charity's obligations.

3. Non-refundable fees

For customer cancellation requests, booking fees, card fees and administration fees are not refundable.

4. Cancelled or postponed events

If an event is cancelled or postponed, customers will automatically be given the option to transfer their tickets to another event or receive a full complete refund.

For cancelled or postponed events, a full complete refund includes ticket price and any booking, card or administration fees paid to Friends of Boston Music Centre as part of the original transaction.

5. Refund timescales

Accepted refunds usually take 5-7 days from acceptance to be processed. Bank or card provider times may vary and can affect when funds appear in the customer's account.

6. Refund method

Refunds will normally be made to the original payment method where possible. If this is not possible, Friends of Boston Music Centre may request further information to process the refund securely.

7. Donations

Donation refunds are handled under the Donations Policy and are generally non-refundable unless made in error or where the donor has a legal right to a refund.

8. Questions

Questions about cancellations or refunds should be sent to vanessa.hobart@lincolnshire.gov.uk.